Frequently Asked Questions

Nearest ATM

What is check in/check out time?

What is the pet fee?

Do you offer room service? What are the hours?

Do you allow smoking on property? In the rooms?

Do you have high-speed wired and/or Wi-Fi available?

Do you have a fitness center? What kind of equipment does it have? What are the hours?

I want to ship a package to arrive before or during my stay. Do you allow this?

Do you have a business center?

Do you have a pool?

Do you have a spa? What are the hours?

Do you offer free shuttle service from the airport to the hotel or Richmond, VA art gallery?

How do I get to the hotel?

Do you have onsite parking? How much is parking? Is it included in my room rate?

What are your cross streets?

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

Do you provide roll-away beds or cribs? Is there a charge?

What is your cancellation/deposit policy?

Is my ID/passport required at check in?

Do you have connecting rooms?

Do you have accessible rooms?

Do you have an early departure fee?

What is the minimum age requirement to check into the room?

What are the hours of operation for Q Rooftop Bar?

I have questions about my bill. Who do I call?

What forms of payment are accepted to pay for my room?

What are the hours of operation for your restaurant?

Are dogs allowed? Are there restrictions for weight, height or types?

Do you allow cats?

Do you have pet-free rooms for those with allergies?

How far do you have to walk to take your pet out?

Can I take photos at Quirk for my personal use or my business?